How to Order
HOW TO ORDER
The most important thing to us is that this is a wonderful and pleasant experience for you and that you will come back and visit often to check out the new goodies I find in my travels. If you have any questions about the ordering, return, or shipping policies below - please e-mail me (firstname.lastname@example.org) and I'm sure that between us we can make this a good time.
I don't have a shopping cart for a very specific reason - i don't trust them. In the almost 18 years we have been in business - we have never had a shopping cart and in that almost 18 years - we have never, ever been hacked and customers' information stolen. We pride ourselves on our good old fashioned security systems - no credit card information is kept on servers, computers or anything accessible to anybody but us...and it will stay that way. We would love to help you with your purchases and encourage you to either email (secured) or pick up the phone and use the 800.790.0810 number.
You may place and pay for your order several different ways. You may be assured that all customer and payment information is kept strictly confidential. I do not sell my customer lists to anybody under any circumstances.
We accept personal checks or U.S. funds money orders with a written copy of your order and of course, Visa, MasterCard, American Express or Discover. For your protection, I keep these numbers on file here so you don't have to send this information over the internet with every order.
Special Orders: Items which are not usually stocked by Elegant Stitch require full payment at the time of orders. All other special orders will be held for two weeks after notification. After that time, all unpaid merchandise will be put back on the sales floor.
Returns: For the protection of all, you cannot return books, chart packs, graphs, opened kits, floss, fibers, custom-cut fabric, mats or frames. In addition, special orders cannot be accepted for returns because they are not items the shop carries.
Shipping costs based on weight of the items and there are no "handling" fees. Every attempt will be made to ship to you as quickly as possible. Anticipating the arrival of a package is very important to us all.
You may print off the Order Form, complete the information and fax it to me at 209/529-5008. Please include your e-mail address and telephone number so I can contact you if there are any questions. Fax orders must be credit card charges only please.
If you feel more secure with mailing me your credit card number - please e-mail me and we can make arrangements for that. Print off the Order Form, fill it out and send it to:
144 Woodrow Avenue, Suite 2
Modesto, California 95350-1158
I will keep that credit card number in your file and you may use that number any time.
Or e-mail email@example.com with the information requested on the order form. I will confirm receipt of your order.